Comments on: [Updated] Clearwire Makes Me Sad - Part 2 http://blog.hact.net/2008/04/01/clearwire-makes-me-sad-part-2/ Aaron Huslage's take on things Thu, 28 Aug 2008 00:17:04 +0000 http://wordpress.org/?v=MU hourly 1 By: chrissey http://blog.hact.net/2008/04/01/clearwire-makes-me-sad-part-2/#comment-40 chrissey Wed, 02 Apr 2008 17:46:34 +0000 http://huslage.wordpress.com/?p=35#comment-40 I can understand Clearwire's desire to make sure that their other customers are not adversely affected by another's usage. However, I think their customer service leaves a little to be desired, especially when we were attempting to communicate with Clearwire to help alleviate the situation! It's not as if we were sitting over our internet connection gleefully rubbing our hands together as we hogged bandwith. We asked for more feedback that would help us fix the problem, and it is still unclear to me why someone from Clearwire can't tell us, "Ok, it looks like on Tuesday at 11:00am traffic spiked considerably." Instead of wanting to keep a customer and helping us with the situation, they chose to treat us like children with our hands in the cookie jar. It is certainly clear that we are not the type of customers Clearwire wants nor cares about because our internet usage is obviously outside their secretly established parameters. I am certainly happy to take our business elsewhere. I can understand Clearwire’s desire to make sure that their other customers are not adversely affected by another’s usage. However, I think their customer service leaves a little to be desired, especially when we were attempting to communicate with Clearwire to help alleviate the situation! It’s not as if we were sitting over our internet connection gleefully rubbing our hands together as we hogged bandwith. We asked for more feedback that would help us fix the problem, and it is still unclear to me why someone from Clearwire can’t tell us, “Ok, it looks like on Tuesday at 11:00am traffic spiked considerably.” Instead of wanting to keep a customer and helping us with the situation, they chose to treat us like children with our hands in the cookie jar.

It is certainly clear that we are not the type of customers Clearwire wants nor cares about because our internet usage is obviously outside their secretly established parameters. I am certainly happy to take our business elsewhere.

]]> By: PhoneBoy http://blog.hact.net/2008/04/01/clearwire-makes-me-sad-part-2/#comment-38 PhoneBoy Tue, 01 Apr 2008 22:26:53 +0000 http://huslage.wordpress.com/?p=35#comment-38 Surprisingly, Clearwire is available in Gig Harbor. However, it's not in any way compelling versus Comcast or CenturyTel. Surprisingly, Clearwire is available in Gig Harbor. However, it’s not in any way compelling versus Comcast or CenturyTel.

]]>